SENIOR SOFTWARE SUPPORT ANALYST

Date: Jan 26, 2024

Req ID: 36708

Location:

Little Rock, AR, US, 72201

Category: DEPT OF EDUCATION

Anticipated Starting Salary: 57,755

Position Number: 2208-2684
County: Pulaski
Posting End Date: Feb 1, 2024
IT Services

Join the Arkansas Department of Education where each student is recognized as an individual. Through a cultivation of world-class educators, partnering with communities, and an influx of social supports, Arkansas Department of Education provides multi-level supports that help ensure students will receive a personalized education and develop a life-long love of learning.

Special Application Information:

Incomplete applications will not be considered. List current/most recent jobs first. Account for all periods including unemployment, self-employment, and military service. A resume may be attached to your required online application form; however, it may not be used as a substitute for completing any part of our application package. To make a call using the Arkansas Relay Service, dial 1-800-285-1121 (Voice) or 1-800-285-1131 (TDD), and for customer service, dial 1-800-285-7192 (V/TDD).

Summary:

The Senior Software Support Analyst is responsible for designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency/institution policy.

Functions:

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendors. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting instructions on software, hardware, network, or other computer-related topics. Asset tracking and device wipes/HD removal. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of computer system hardware and software. Knowledge of 365 System Administration and End-User Support incl. security, Teams, One-Drive, Azure, and Intune. UEM Administration and Patch Management using Manage Engine – Desktop Central. Knowledge of working with and understanding Microsoft 365 Defender and resolving critical issues. Understanding of creating and imagining software. Understanding of basic networking, working knowledge of Microsoft Active Directory, print server, and file share. Knowledge of MacOS.

Minimum Qualifications:

The formal education is equivalent to a bachelor's degree with a major in computer science or mathematics; plus, four years of experience in computer programming or related area, including one year in systems analysis.

Position Information

Class Code: D038C

Grade: IT06

FLSA Status: EXEMPT

Salary Range: $57,755.00 - $83,745.00

Summary

The Senior Software Support Analyst is responsible for designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency/institution policy.

Functions

Meets with users to compile, identify, and determine job specifications needed to develop new processes, update, modify, or correct existing programs. Analyzes structure requirements, such as data manipulation, program logic, hardware and software requirements, and feasibility. Designs procedures, such as systems input, output, file structure, program language, and job flow requirements. Modifies design according to team requirements and user needs. Tests the development and implementation of program before placing system into production. Documents processes in systems manual, such as file and report layouts, form design, and decision tables. Analyzes systems maintenance requirements by reviewing reports, user modification requests and systems problems. Directs the design of computer system processes by scheduling priorities and assigning various tasks to subordinate analysts involved in system design. Coordinates the development and modification of computer job specifications for system users needed to implement new processes. Performs systems maintenance activities through error reports, user modifications requests, and systems problems. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of computer system hardware and software. Knowledge of computer user requirements. Knowledge of system design procedures. Ability to develop computer programs. Ability to analyze and modify existing computer systems. Ability to lead analyst team in the design and maintenance of computer system processes. Ability to determine costs and resource requirements of projects.

Minimum Qualifications

The formal education equivalent of a bachelor's degree with a major in computer science or mathematics; plus four years of experience in computer programming or related area, including one year in systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.