Parents and school districts are encouraged to work together to resolve issues regarding the educational services of a student with a disability. When concerns or disagreements regarding a student's educational services arise, it is helpful for the parent to immediately contact the student's teacher, principal, early childhood coordinator, or the school age supervisor.

If the issue or concern is still not resolved, a parent may contact the Dispute Resolution Section (DRS) for assistance and to discuss the resources and administrative remedies available. The DRS works proactively with parents and districts to resolve issues at the lowest possible level.

The Dispute Resolution Section (DRS) is responsible for managing the due process hearing system and the complaint investigation system, both of which are required by the Individuals with Disabilities Education Act (IDEA), as amended. Implementation of both systems is accomplished under Arkansas state rule, Special Education and Related Services: Procedural Requirements and Program Standards (Arkansas Department of Education, 2008). The DRS also provides oversight of the Arkansas Special Education Mediation Project (ASEMP) administered by the UALR Bowen School of Law Mediation Clinic.